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Why we ask for a deposit...
You will appreciate that each year we work with hundreds of individuals and building companies of all sizes throughout the UK. We cannot run credit checks on all of our potential customers and even if we did it wouldn’t tell us much about their current finances.
The deposit does two things: it clarifies exactly who is going to be responsible for payment and it covers the cost of the materials we are bringing to your site. As for trusting us, as British Board of Agrément certificate holders you are entitled to refer our conduct or products to them at any time. Jeopardising our certification would cost us hundreds of thousands of ££ annually.
It has never happened nor will it ever.
You may be used to contractors or sub-
If you wish an installation date, we will endeavour to be as accurate as possible given that we are weather dependent.